Frequently Asked Questions

Pre-Sales Questions:

Account Setup Questions:

Miscellaneous Questions:


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How long have you been in business?
Engelking Consulting has been in operation since June 1997. We have over six years of web hosting experience. Rest assured, we are not some fly-by-night company. We have existed for several years and will continue to exist for many years to come.

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Do you offer a money-back guarantee?
Yes, we do. If you cancel your account within 30 days of activation, we will refund all your hosting fees.

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Are there any long term contracts or commitments when I sign-up?
No, we have no long term contracts or commitments. Any hosting account activated is set at a monthly, Quarterly, or Annualy billing cycle.

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I am not technically savvy. Would a person like me still be able to administer my account?
Yes! No technical expertise is necessary! With our cPanel control panels, it's as simple as pointing and clicking! By a click of a button, you can administer mailing lists, email redirects, password protect directories, and create/upload your files online with ease.

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Will you place ads on my site?
No, we do not place advertisements on any of our commercial hosting accounts.

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Are there any setup fees or hidden costs?
No, we do not impose setup fees on any of our hosting accounts. There are no hidden costs whatsoever.

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Can I depend on fast downloading speeds when others access my site?
YES! Our hosting accounts are hosted on amazingly quick Intel servers which are connected through several Internet backbones. This basically means your web site will respond quickly at all times around the world. Also, unlike other providers that use some of their bandwidth for dial-up accounts, DSL, or other services, we instead focus ALL bandwidth to our web hosting accounts.

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What scripts come already installed?

Each hosting account comes with about dozen or more automatically configured and installed cgi-scripts! This will save you money and many hours of time creating and implementing scripts.

Here are the current scripts installed on our accounts:

Automatic Installation!

Blogs:
b2
ib2evolution
Nucleus
pMachine Free
WordPress

Content Management:
Drupal
Geeklog
Mambo Open Source
PHP Nuke
phpWCMS
phpWebSite
Post Nuke
Siteframe
Xoops

Wiki:
PhpWiki
TikiWiki

Mailing List:
PHPlist

Customer Support:
Crafty Syntax Live Help
Help Center Live
osTicket
PHP Support Tickets
Support Logic Helpdesk
Support Services Manager

Ecommerce Software:
CubeCart
OS Commerce


Image/Photo Galleries:
4images
Coppermine Photo Gallery

Discussion Boards:
Invision Power Board
phpBB
YaBBSE

Project Management:
PHProjekt
dotProject

Polls and Surveys:
Advanced Poll
phpESP
PHPSurveyor

Other Software:
Moodle
Noah's Classifieds
Open Reality

phpAdsNew
PHPauction
phpCOIN
phpFormGenerator
phpLinks
WebCalendar

More scripts are being added and updated periodically.

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Can I upload pages frequently?
Yes. You have full access to your web space 24 hours a day, 7 days a week so you can update your site at your leisure.

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What if I want to cancel my account?
You can cancel you account at any time without any hassle.
To cancel, E-mail

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How long does it take for my account to be complete setup?
Upon sign-up, we will email you a confirmation and setup your account on our servers within 24hrs. Within this time, you should be able to upload your files. Since there are many networks around the world that we do not control, it could take some time for your domain to fully propagate worldwide, if you are transferring your domain name from another provider. In most cases, full propagation of your domain name should be complete within 48hrs.

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Do I have to register my domain name with Internic or do you do that for me?
We register your domain (www.yourname.com) for you! Engelking Consulting registers all domains through an ICANN-accredited domain name registrar (ICANN is a non-profit corporation that is assuming responsibility for coordinating certain Internet technical functions, including the management of Internet domain name system). The current fee for registering a domain name is only $19.95 which is good for 1years! This fee is discounted compared to Networksolutions.com's and Register.com's current rates! If you do not want us to register your domain name, simply select in the submission form that you will transfer an existing domain name.

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My domain is already hosted with another provider, but I want to transfer it to you. What do I do?
After your account is setup we will email you instructions on how to transfer your domain name to point to our servers. If you want to minimize downtime, make sure your account remains active on the other server. Once your account is activated with us and you have completely uploaded files into your new server space, request to cancel your account from the other provider.

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How do I log into my control panel?

Llog-in at: www.yourname.com/cpanel

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How do I check my email on a web browser?
To check your email via the browser, log-in at: www.yourname.com/webmail 

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What are the proper settings to configure my POP email accounts?
Mail server username: Whatever is before the @ sign within your POP email address. For example, if your POP email was sales@example.com then your Mail server username would be "sales".
Outgoing mail (SMTP) server: yourdomain.com
Incoming mail server: yourdomain.com

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I can receive mail fine but I get an error when I send out mail...what's wrong?
Some ISP's (Internet Service Providers) block the use of other outgoing mailservers.

a statement from one of our customers...
"Just wanted to run a thank you by for the patience in dealing with my ranting lately. AT&T finally admitted that they block PORT 25 on all accounts younger than 60 days. When I threatened to cancel, they turned off the block that day. Works fine now. Sorry for the confusion and once again sorry for my complaining..."

So, if your ISP is blocking port 25, just use their own SMTP server to send out mail. Contact them if you do not know your ISP's SMTP server.

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What is the correct path to perl (and other programs)?
perl: /usr//bin/perl
date: /bin/date
tcl: /usr/bin/tcl
C++:
/usr/bin/c++
Expect: /usr/bin/expect
Python: /usr/bin/python

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What are email aliases and how many can I use?
Email aliases are email addresses that you make up (whatever@yourdomain.com). Any mail sent to these "aliases" would automatically be forwarded to your existing POP email account or redirected to another third party POP account. With our advanced mail system, you can have unlimited email aliases that point to your default address.

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Do you have any tutorials?
Yes. Simply go to our tutorials page at http://www.d-engelking.com/tutorials/


Do you support Frontpage extentions?
If you use Microsoft FrontPage 2003 to publish pages to the Net, you will need FrontPage 2003 extensions supported. We support FrontPage 2003 extensions FREE OF CHARGE.

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Do you allow any 'adult' based content?
No, we do not allow any 'adult' or 'pornographic' content.

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I need help! How do I reach support?
Email all support questions to dennis@d-engelking.com Support is available 24hrs a day, 7 days a week. Support email does receive first priority. Phone support is available during weekdays (Mon-Fri, 8PM - 5PM Central Time).